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StayToEnjoy

GTC · Conditions of use

General terms and conditions

These Terms and Conditions govern the use of the StayToEnjoy Platform by end-users, buyers, prospects, suppliers, dealers and service providers worldwide, subject to mandatory local consumer and data protection laws.

Last updated: July 2026·GDPR compliant·EU hosting

Paragraph 1 Validity and consent

These General Terms and Conditions govern the use of the StayToEnjoy platform and all related websites, apps, functions, communication channels, booking, marketplace, social, live and business tools.

By registering, accessing or using StayToEnjoy, you acknowledge that you:

  • have attained the minimum age of use of StayToEnjoy and the functions used
  • have read and understood these GTC
  • agree to these GTC legally binding
If you do not agree to these conditions, you may not use StayToEnjoy.

§ 2 Platform, services and role of StayToEnjoy

StayToEnjoy is a digital platform combining, in particular, the following functions and areas:

  • Social network and community functions (feed, profiles, interactions, groups, communication)
  • Marketplace for third party products and offers
  • Booking and booking functions for services, accommodation, tours, experiences and other offers
  • Live streaming, live shopping and other interactive real-time formats
  • Business and SaaS functions such as dashboards, listings, insights, promotions and management tools
  • Cashback, loyalty, recommendation or action programmes
In principle, StayToEnjoy is the provider of the technical platform and not automatically the seller, service provider, tour operator, landlord, dealer, payment service provider or contractual partner of the goods or services offered through the platform.

Unless expressly stated otherwise, StayToEnjoy serves as a technical intermediation, presentation and interaction service between users and providers.

§ 3 Registration and user accounts

3.1 Registration

  • Complete, accurate and up-to-date information shall be provided at the time of registration.
  • False identities, multiple accounts for circumvention of rules or accounts misused are prohibited.
  • StayToEnjoy may require additional information, testing or verification if this is necessary for security, compliance or the use of certain functions.

3.2 Account types

In particular, StayToEnjoy may distinguish between the following account types:

  • Private users
  • business users / suppliers / dealers / service providers
  • Verified or unverified accounts
Suppliers, dealers and service providers shall be subject to additional obligations under these Terms and Conditions and any additional directives, policies or business rules.

3.3 Access data and security

  • Users are responsible for the confidentiality of their access data.
  • Access data shall not be unlawfully disclosed or made available to third parties.
  • Suspicious activities, security incidents or unauthorised access shall be reported immediately.

3.4 Age requirements and functional restrictions

The use of StayToEnjoy may be subject to different age requirements depending on the area, function, level of risk and legal classification.

  • StayToEnjoy may restrict access to individual areas or functions depending on age.
  • Certain functions may only be used by adult users.
  • This may include, in particular, purchases, payable transactions, bookings, reservations, seller, merchant or service provider accounts, withdrawals and live shopping or other commercial live functions.
  • StayToEnjoy may make access to age-restricted functions subject to additional checks or verification measures.
False statements of age, deceit about the age of majority or circumvention of age and protection mechanisms may result in the account being restricted, blocked or deleted.

Section 4 Permitted and unauthorised use

The use of StayToEnjoy is only permitted under applicable law and these Terms and Conditions.

In particular, the following shall be revoked:

  • Violations of applicable law or the rights of third parties
  • Fraud, deception, misuse of identity or circumvention of security mechanisms
  • Spam, unauthorised advertising or large-scale contacts without authorisation
  • Manipulation of ratings, rankings, ranges, reactions or platform mechanisms
  • Scraping, crawling, automated reading, systematic copying or indexing without express authorisation
  • Disruption of the platform, attacks on security, integrity or availability
  • Abuse of bots, scripts or technical circumvention solutions

Section 5 Content, rights and licences

5.1 Rights to plateform content

All rights to the design, trademarks, logos, software, user interfaces, database structures, texts, graphics, technical components and other platform content of StayToEnjoy shall be held by StayToEnjoy or the respective licensors, unless expressly stated otherwise.

5.2 User content

Users generally retain the rights to the content they submit; however, by uploading, publishing, transmitting or providing content, they grant StayToEnjoy, to the extent necessary for the operation of the platform:

  • Worldwide
  • Non-exclusive
  • Unlicensed
  • Sublicensed, where technically necessary

Authorisation for the storage, reproduction, display, distribution, technical processing, application within the platform, moderation and presentation of such content in connection with the operation, provision and improvement of StayToEnjoy.

5.3 Prohibited content

In particular, content which:

  • are illegal or violate applicable law
  • Promoting Hatred, Violence, Discrimination or Extremism
  • are fraudulent, misleading or misleading
  • Infringement of the rights of third parties, in particular copyright, trademark, personality or data protection rights
  • are harmful to young people, abusive or otherwise unacceptable

§ 6 Marketplace, contracts and intermediary role

6.1 General role of the intermediary

StayToEnjoy provides the technical infrastructure through which users can discover, request, book, purchase or interact with providers.

Unless expressly stated otherwise, contracts for goods or services shall be concluded directly between the respective user and the respective provider.

6.2 No automatic entry as a Contracting Party

StayToEnjoy shall not become a Party solely by the presentation, transmission or technical handling of offers, content, prices, bookings, goods or services on the Platform.

6.3 Responsibility for performance

The fulfilment of the contract shall in principle be the responsibility of the supplier concerned, in particular:

  • Accuracy and completeness of tender information
  • Availability and performance of the service
  • Supply, provision of services or provision
  • information required by law
  • Default handling, complaints, refunds and other contractual obligations

Section 7 Payments by third parties

7.1 No payment by StayToEnjoy

StayToEnjoy does not itself process payments in its own name.

  • StayToEnjoy does not process payments in its own name.
  • StayToEnjoy does not hold any funds from users or providers.
  • StayToEnjoy does not act as a payment service provider, e-money institution or trustee.
Where payment functionalities are available on the platform, they shall be made exclusively through external licensed payment service providers, in particular Stripe and/or Mangopay.

7.2 Contractual relationship with payment service providers

The use of certain payment functions may justify a separate contractual relationship between the user or provider and the respective payment service provider, which shall be subject to the terms, data protection rules and regulatory requirements of the respective payment service provider.

7.3 Liability related to payments

Payment-related matters shall, depending on the circumstances, be covered in particular by:

  • the relevant payment service provider for technical payment processing
  • the relevant provider for prices, taxes, invoicing, refunds and performance-related payment questions
  • the user concerned for correct payment information and compliance with his contractual obligations;

Section 8 Purchases, bookings and services

8.1 Purchases and orders

In the case of purchases of products over StayToEnjoy, the supplier shall in principle be the purchaser's contractual partner, unless otherwise specified in the specific offer.

8.2 Bookings and reservations

In the case of bookings, reservations or appointments for accommodation, tours, experiences, transport, services or other services, in principle, the respective provider shall be the contractual partner of the user.

8.3 Conditions of supply

For individual purchases, bookings or services, additional conditions may apply from the supplier concerned, in particular regarding availability, deadlines, scope of services, re-booking, cancellation, withdrawal, refund or conditions of use.

8.4 Age requirements for contractual functions

Functions that may lead to legally binding contracts or financial obligations may only be used by adult users, unless StayToEnjoy expressly discloses otherwise in individual cases.

  • This applies in particular to purchases, orders, bookings, reservations and other payment or contractual transactions.
  • StayToEnjoy shall be entitled to restrict access to such functions technically or to make them subject to verification.

Paragraph 9 Obligations of providers

Providers, dealers and service providers shall, in particular, undertake to:

  • publish only legally permissible, valid and complete tenders;
  • Transparency of products, services, availability, prices, conditions and restrictions
  • comply with all applicable legal obligations, in particular consumer, labelling, tax, pricing, competition, data protection and other regulatory requirements;
  • Provision of services in a timely manner and in accordance with the description of the offer
  • to obtain and keep up-to-date the necessary permits, licences, registrations and proofs themselves;
  • To process enquiries, complaints, refunds and disputes in an appropriate and timely manner

9.1 Responsibility of the supplier

In particular, providers shall be responsible for:

  • Pricing, fees, taxes and charges
  • Accounting and tax treatment
  • Contract performance and customer communication
  • Accuracy of all offers and performance data

9.2 Age-related obligations of providers

Providers are obliged to design and label age-restricted, legally sensitive or adult-only offers in accordance with the applicable legal requirements and platform rules of StayToEnjoy.

§ 10 Evaluations, social features and interactions

  • Reviews, comments, reactions and other interactions must be factual, truthful and legitimate.
  • Fake assessments, purchased assessments, coordinated manipulation or any other artificial influence shall be prohibited.
  • StayToEnjoy may technically control, moderate or restrict social content, interactions, visibility, reach, recommendations or priorities to the extent necessary for safety, integrity, quality or regulatory compliance.

§ 11 Live streaming and live shopping

For live streams, live shopping, real-time presentations and other interactive real-time formats, in addition to these TOS, all applicable policies, policies and legal requirements shall apply.

  • Providers and other stream controllers are solely responsible for content, statements, product presentations and sales data in the stream.
  • Products, services, prices, availability and essential characteristics must be presented correctly and not misleadingly.
  • Deceptive, aggressive, unfair, illegal or otherwise unacceptable sales practices are prohibited.
  • Commercial live formats, sales streams or other contractual or payment-related live features may be restricted to full-time users.

StayToEnjoy may at any time, in particular in the case of infringements,:

  • Examination
  • moderating
  • to interrupt
  • restrict
  • deactivate
  • Removing
StayToEnjoy shall not guarantee specific ranges, viewership figures, interaction rates, conversion rates or sales related to live formats.

§ 12 Cashback, Loyalty and Promotions

StayToEnjoy may provide voluntary bonus, Cashback, loyalty, referral, voucher or promotional programmes.

  • Such programmes are voluntary supplementary services and may be subject to conditions, periods, limits or availability.
  • Unless expressly provided otherwise, no cash out payment or withdrawal outside the platform is eligible.
  • Abuse, fraud, technical circumvention or artificial transaction design may lead to disclosure, correction, suspension or blocking.
  • StayToEnjoy may modify, restrict, suspend or terminate programmes in whole or in part, to the extent that no mandatory legal rights do not preclude it.

§ 13 SaaS tools, dashboards and business features

StayToEnjoy may provide digital tools and business functions to providers and business users, in particular for:

  • Dashboard and account management
  • Creating and managing listings, offers and booking information
  • Analysis, insights and performance reports
  • Promotion, visibility or communication functions
  • business-related administrative and interaction tools
Unless expressly guaranteed in writing, there is no entitlement to a certain availability, a certain reach, a certain economic success or the permanent provision of certain functions.

§ 14 Cancellations, refunds and disputes

14.1 Principle

Cancellations, refunds, recalls, complaints and performance-related disputes shall, in principle, be settled between users and providers, unless StayToEnjoy is explicitly designated as the party responsible in individual cases.

14.2 Role of StayToEnjoy

StayToEnjoy may voluntarily provide supporting communications, reporting, moderation or documentation functions, but does not automatically become a party to the underlying transaction.

14.3 Legal rights

Compulsory legal rights of consumers, in particular under applicable local law, remain unaffected.

Section 15 Trust & Safety, moderation and verification

StayToEnjoy may implement systems and measures to:

  • Prevention of fraud
  • Identification of abuses
  • Moderation of content and interactions
  • Verification of users, providers or information
  • Enforcement of platform rules, policies and security standards

In the case of infringements or risks, StayToEnjoy may in particular:

  • Remove or restrict content
  • Locking or limiting functions
  • Temporary or permanent closure of accounts
  • Request verification or evidence
  • Restriction of reach, visibility or rights of use

Section 16 Availability, maintenance and amendments

StayToEnjoy shall endeavour to ensure the highest possible availability of the platform, but shall not be subject to uninterrupted or error-free availability.

  • Maintenance, security measures, updates, technical changes or disruptions may temporarily restrict availability.
  • Functions, contents, integrations or technical processes may be adapted, extended, reduced or discontinued where justified.
  • The use of external services, interfaces or third-party providers may depend on their own availability and conditions.

Section 17 Liability

Where permitted by law, StayToEnjoy's liability shall in particular be excluded or limited to:

  • Infringements of contracts, breaches of obligations or disruptions of performance between users and suppliers
  • Content, information, offers or actions of users, providers or other third parties
  • indirect losses, consequential losses, lost profits, data losses or indirect loss of assets
  • Disruptions, outages, interruptions or delays caused by third parties, external systems or force majeure
Compulsory legal claims, in particular in the event of intentional, gross negligence, infringement of life, body or health, and compulsory consumer rights, shall remain unaffected.

§ 18 Termination and suspension

18.1 Termination by users

Users can cancel or delete their account within the scope of the available features or upon request.

18.2 Measures by StayToEnjoy

StayToEnjoy may temporarily or permanently restrict, block or terminate accounts, content or functions, in particular:

  • in the case of breaches of these GTCs or other applicable directives
  • in the case of security risks or suspected abuse
  • in the event of incorrect information, fraud or insufficient verification
  • where necessary to comply with statutory obligations or regulatory requirements;

Section 19 Protection of personal data

The processing of personal data shall be carried out in accordance with the data protection declaration of StayToEnjoy and the applicable data protection laws.

Where required by law, users shall be informed in a transparent, understandable and accessible manner about the nature, scope, purposes and legal basis of the data processing.

§ 20 Amendments to these GTC

StayToEnjoy may amend these GTCs with effect for the future insofar as there is a factual basis for doing so, in particular where:

  • Changes in functions or business models
  • Changes in legal situation or case law
  • Safety, compliance or technical requirements
  • Extensions or adaptations of services and platform areas

Substantial changes shall be duly notified to users and, to the extent permitted by law, further use after the changes have entered into force shall be deemed to constitute consent.

§ 21 Applicable law and partial ineffectiveness

These terms and conditions shall be governed by the law of the State in which StayToEnjoy has its registered office, in so far as they do not conflict with mandatory legal provisions, in particular mandatory consumer protection rules in the user's place of residence.

To the extent permitted by law, the seat of StayToEnjoy shall be the exclusive jurisdiction.

If certain provisions of these GTC are or become wholly or partly ineffective, impracticable or void, the effectiveness of the other provisions shall not be affected.